There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. She I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.on all six flights. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. financially it was stressful due to the covid 19 situation.
And it’s ridiculous that I had to pay an extra $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. Cons: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly.
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